Remote maintenance service
Services
Remote maintenance service
Convenient, isn’t it? We offer live support.
We look forward to your call!
Remote support is the quick solution for many issues. It allows us to actively intervene and provide support, no matter where you are. With an internet connection, simply start our remote support module and provide us with the displayed ID number – that’s all there is to it!
Our integrated live support system enhances the capabilities of remote service technicians and consolidates all troubleshooting processes into a seamless workflow. We can view your computer screen and control your mouse and keyboard. During a parallel phone call, we can provide tips, additional information, or ask follow-up questions.
The software we use meets the highest security standards and has received numerous awards. Data transmission is encrypted and only occurs with your explicit consent.
Remote support is particularly well-suited for resolving minor issues and problems. Take advantage of this service without a technician visit, for both Windows and Macintosh systems.
- Use our online booking system or contact our hotline at +43 670 19 88 399 to schedule an appointment.
- Download the version compatible with your operating system
- In the window that opens, save the file to a location you know. [Image of image popup]
- Wait until the file has finished downloading.
- Start the remote support session and confirm all security prompts.
- Share the ID number displayed with the technician.
- Leave the program open until the troubleshooting is complete.
- After the remote support session is finished, your support representative will inform you of the outcome. The connection will be terminated, and the remote support program will close automatically.
- Billing is done via invoice and according to our hourly rates.
